PRIVACY POLICY
At SKINN Medical & Aesthetics ("SKINN", "we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African laws.
By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following information:
Full name
Contact details, including telephone number and email address
Date of birth
Medical information relevant to consultations and treatments
Appointment and booking information
Payment and billing information
Website usage information, including IP address, browser type, device information, and cookies
Any information you voluntarily provide through contact forms, consultations, email, WhatsApp, or social media.
2. How We Use Your Information
We use your personal information to:
Schedule and manage appointments
Provide medical aesthetic consultations and treatments
Maintain accurate patient records
Communicate regarding appointments, services, and follow-up care
Process payments and issue invoices
Respond to enquiries
Improve our website and services
Comply with legal and regulatory obligations
Send marketing communications where you have provided consent.
3. Medical Information
Certain treatments require us to collect health-related information.
This information is considered special personal information under POPIA and is collected only where necessary for providing safe and appropriate medical care. We take additional measures to protect this information and restrict access to authorised personnel only.
4. Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Understand visitor behaviour
Analyse website traffic
Remember user preferences
You may disable cookies through your browser settings; however, some website features may not function correctly.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary, including:
Payment service providers
Booking or practice management software providers
IT support providers
Medical laboratories where applicable
Professional advisers
Regulatory authorities where required by law
All third parties are required to safeguard your personal information.
6. Data Security
We implement appropriate technical and organisational measures to protect your information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We retain personal and medical information only for as long as necessary to:
Provide our services
Meet legal and professional record-keeping obligations
Resolve disputes
Enforce our agreements
Medical records may be retained for periods required under applicable healthcare legislation.
8. Your Rights
Under POPIA, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion where legally permissible
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa.
9. Marketing Communications
Where you have opted in, we may send you updates about promotions, services, products, or events.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in our emails.
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
11. Children's Privacy
Our services are not intended for children without the involvement of a parent or legal guardian. Where required, consent will be obtained before collecting personal information relating to minors.
12. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:
SKINN Medical & Aesthetics
Email: info@skinnmedical.co.za
Telephone: 079 627 6801
Address: 26 Bompas, Dunkeld West
If you believe your personal information has been handled unlawfully, you may lodge a complaint with the Information Regulator (South Africa).